SP Services Ltd, a member of Singapore Power Group, provides
one-stop customer services for electricity, water and piped
gas supplies in Singapore.
On 1 January 2003, SP Services, formerly known as Power
Supply, made a successful entrance into Singapore's New Electricity Market
(NEM). As a Market Support Services Licensee in the NEM, SP Services provides
meter reading for generation companies, retailers and their customers and meter
data management to compile consumption data for settlement of charges between
retailers and their customers, and facilitates consumer registration and
transfers from one retailer to another.
For retailers or contestable consumers who choose not to
participate directly in the wholesale electricity market, SP Services serves as
a conduit to buy electricity from the wholesale electricity market.
For residential consumers and small businesses, SP Services
continues to provide electricity at published tariffs until full contestability
is implemented, that is, when all consumers are able to choose their own
electricity retailer.
SP Services also provides other utility
support services such as billing and payment collection on
behalf of PowerGrid and other utility providers including
the PUB for water charges and sanitary
appliance fee, City Gas for gas supply charges, and various
refuse collection companies for refuse charges.
Leveraging on its years of
experience in consolidated billing and payment collection,
SP Services provides an efficient and convenient service for
every home and business in Singapore.
Customer Services Centres are located at 111 Somerset Road, Woodlands Civic Centre
and the HDB Hub. Customers can also make applications for
utilities through fax or via the Internet in the comfort of
their homes. They can also make enquiries on their utility
accounts through the phone.
As part of its efforts to promote
the efficient use of electricity, SP Services operates the
Electricity Efficiency Centre where consumers can obtain information
on the efficient use of electricity.
As the liberalization of the electricity market in Singapore
gathers momentum, further challenges lie ahead for this new
entity. Working hand in hand with the industry players and
the Regulator, Energy Marketing Authority, SP Services seeks
to support the smooth and seamless operation of the competitive
electricity market for the benefit of consumers and the industry
as a whole.
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